Order Processing and Shipping Time
Due to increased demand, please allow 2-3 business days for your order to be processed. We are currently shipping only to the USA with estimated delivery times of 7-14 days on standard products and 14-30 days on pre-sale, special, and limited edition products.
Please be aware that unexpected delays can occur due to circumstances beyond our control. Should you experience any delay, we encourage you to reach out to our customer support team, who are ready and eager to assist you.
What should I do if I ordered the wrong item?
If you accidentally ordered the incorrect item, please email us at your earliest convenience at `contact@popkultr.com`. Our team swiftly processes orders to ensure quick delivery, which means we are unable to make changes once an order is finalized and prepared for shipping.
What should I do if I placed an order with the wrong shipping address?
If you realize the shipping address provided during your order is incorrect, prompt action is necessary to ensure the safe and accurate delivery of your package. Incorrect shipping information can cause significant delays. Please take the following immediate steps to correct your shipping address:
1. Contact Us Immediately: Email us at `contact@popkultr.com` without delay.
2. Provide Required Details: In your email, please include your order number, the full name associated with the order, and the accurate, complete shipping address.
3. Wait for Confirmation: Our team will promptly update your order with the correct shipping details. You will receive a confirmation email once this update is successfully completed.
In cases where packages are returned to us due to an invalid or incomplete address, we can arrange for reshipment. Please be aware that a new shipping fee will be applied.
Disclaimers
1. Changes to Your Order: Once your order is shipped, we cannot modify it. This means we cannot change the delivery address, shipping method, or item(s) within the order.
2. Verify Your Shipping Address: Please verify that your shipping address is correct prior to completing checkout. We do not replace or refund orders that are unable to be delivered due to incorrect or incomplete addresses.
3. Lost, Stolen, or Missing Packages: Once your order is shipped, we no longer have control over the delivery. If you believe your package is lost, stolen, or missing, we recommend opening a claim with the shipping courier.
4. Refunds: We do not issue refunds for orders that are scanned as "Delivered." If your tracking information shows that your package was delivered but you have not received it, we suggest contacting the shipping courier and opening a claim.
5. Tracking Numbers: Tracking numbers can be found within your shipping confirmation email, which is sent to the email address used to place the order. Tracking numbers may take up to 48 hours to validate.
6. Return Shipping Cost: In the event you need to make a return, we do not cover return shipping costs. However, we will issue a return label, and the cost will be deducted from your refund.
7. Our Fulfillment Centers: Orders may ship from our domestic fulfillment center or from our international shipping facility depending on current stock availability.
